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Nairobi Jobs | Expertini

Urgent! Teller - Local Job Opening in Nairobi



Job description

Job Summary

Contract Type:

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Knowledge; Skills and Experience required for this Role

Education

  • Bachelor’s degree in any discipline with a minimum of second class honors upper division or equivalent.
  • Minimum B- in KCSE or equivalent.
  • Competencies required for this Role

  • Dynamic, analytical and self-driven individual with the ability to work under pressure.
  • Good Communication and interpersonal skills.
  • Adhering to Principles and Values.
  • Responsibilities

    Operations - 35%

  • Ensure compliance with bank operational and customer care policies and procedures
  • Handle the following in line with Bank’s operating processes.
  •  Cash transactions,
  •  Cheque processing(Outward and in-house cheque)
  • RTGS and TT transactions
  • Electronic Funds Transfer processing,
  • NFI Collection; manual charges
  • Bankers Cheque Issuance
  • Set up standing instructions
  • Expenses cash payments.
  • Supporting Documents for large cash transactions and incoming funds.
  • Conduct Snap checks.
  • Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the supervisor.
  • Cash Custodian of vault, safety deposit lockers, ATM and branch keys; holding keys/combinations.
  • Carry out the role of bank signatory within the approved limit and adhere to the laid down processes and procedures.
  • Bank custodian; Ensure timely opening and closure of the branch; hold the arming and disarming codes of the branch
  • Internal accounts reconciliations.
  • Risk champion at the branch.
  • Submit Risk and compliance self-assessment(RCSA) report to supervisor for Review
  • Customer Service/Experience - 45%

  • Sit in as the customer service officer.
  • Receive customer instructions, record verify and follow up for action through CRM.
  • Ensure timely resolution of customer queries and offering solutions.
  • Escalate all customer issues not resolved with TAT.
  • Open accounts Via Chap Chap; Confirm the KYC is in order and sign off done before opening.
  • Scan accounts to AMU.
  • Process Account closure instructions.
  • Order customer Cheque books.
  • Avail customer instrument such as cheque books, pre-paid cards, credit cards and debit cards within agreed timelines.
  • Digital banking customer set up for online and mobile banking, reset and creation.
  • Assisting in management of the safe deposit locker.
  • Safeguard and promote the Bank’s image at all times.
  • Fixed Deposits; Ensure booking and liquidation of fixed deposits and receipt of properly mandated instructions from the relevant personnel, to call clients on FD related issues.
  • Customer Relationship Management/ Business Growth - 10%

  • Cross sell bank products.
  • Follow up and contact clients to activate dormant accounts.
  • New client acquisition.
  • Human Resource - 10%

  • Work efficiently as a team in the branch and offer good customer service to internal customers [staff in support units].
  • Sign off BSC and individual performance targets for the year.

    Timely self-appraisal in line with the banks appraisal cycle.
  • Attend set trainings, sharing and application of knowledge learnt.


  • Adhere to leave schedules to achieve Work life balance.

  • Required Skill Profession

    Financial Clerks



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